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General

When cleaning the hardwood, use a clean, dry cloth. For a deeper clean, we recommend a slightly damp cloth. Chemical cleaners not advised.

The Keeps Bed was designed to last. We recommend retightening the straps every 6–12 months to ensure it has a long and happy life.

We don’t currently fulfill custom orders.

Quantity discounts start at 10 pieces. Please email info@keepshome.com for more information.

Shipping

If it’s in stock, your order will ship within 3–5 days via FedEx Ground.

Currently, we only ship to the contiguous United States (excluding Alaska and Hawaii.) Someday, we hope to ship internationally.

No, FedEx will leave your order at your doorstep if you aren’t home.

Assembly

No need to clutter the junk drawer. We’ve digitized all of our assembly instructions here. Refer back when you need to move and reassemble.

Once the parts are out of the box, assembly should take less than 10 minutes. (But hey, it’s not a competition. Take all the time you need.)

Roughly 10 minutes, with a little extra time to get it back in the box.

Returns & Exchanges

We want you to love your Keeps products! We do our best to deliver high quality products correctly as ordered, but rare exceptions occur and we are committed to quickly make things right.


Please note that many of our products ship as separate components in multiple boxes, for example The Keeps Bed will arrive as three separate boxes. We will only ship a product if all components for the product are in stock. While our preferred shipping partner FedEx does their best to deliver all component boxes on the same day, sometimes individual boxes of components do arrive a day or two apart. This is both normal and unavoidable. When orders contain multiple products, for instance The Keeps Bed, The Headboard, and the Nightstand, we will ship each product separately when all of the product’s component boxes are in stock. This may result in you receiving some products quite a bit in advance or behind other products in your order based on the shipping timeframes on their product pages.


If you did not receive all of your products or all of your product components in your order confirmation we kindly request you to check the shipping confirmation to see which products you should have received in this shipment. If you did not receive all of your products or product components in the shipping confirmation we kindly request you to wait a day or two and/or check the status using the tracking ID numbers in the shipping confirmation email.


If after 2 days you still have not seen all items in the shipping confirmation, please reach out to our customer service team at help@builtforkeeps.com. Please include the order number and ideally the tracking numbers for the missing items.
You may choose to cancel any order where none of the products or product components have shipped and we will process a full refund of your order and any shipping charges associated with it.


You may choose to cancel some products out of an order that has partially shipped, if none of the product components for those products have shipped. We will process a refund for those unshipped products you would like to cancel out of the order as well as any shipping charges associated specifically with them.

We want you to love your Keeps products! We do our best to deliver high quality products correctly as ordered, but rare exceptions occur and we are committed to quickly make things right.


Damaged products are those that arrive to you with obvious breakage, gouges, tool marks, or cracks that happened during the manufacturing process or during shipping and handling to you. Any breakage, gouges, marks or cracks that happen after you have taken delivery are considered normal wear and tear by you and are not considered damage by us.


Defective products are those with manufacturing imperfections or imperfections in the raw materials. We do not consider natural variation in wood grain pattern or intensity to be a defect or damage. Specifically for bed slats, these are intended to be structurally sound and not visually appealing. Any minor warping, bowing, or cosmetic blemish such as wood knots or voids in the plywood are not considered a defect and will not adversely affect their structural integrity.


If you receive a damaged or defective product, please reach out to us within 7 days of delivery. Our customer service team can be reached at help@builtforkeeps.com. Please include a description and photo of the damaged / defective item as well as the box it arrived in. Please ensure the photos clearly display the damage / defect and is helpful for us to identify if the issue happened during shipping.


We reserve the right to, and will of course, replace any damaged or defective components of your product at our sole expense. Upon receipt of requested photo documentation, we will immediately ship a replacement part to you, at our expense, and may or may not request the return shipment, at our expense, of the original damaged or defective part.


Our product will be considered acceptable to you 8 days after delivery of all non-damaged, non-defective components.

We want you to love your Keeps products! We do our best to deliver high quality products correctly as ordered, but rare exceptions occur and we are committed to quickly make things right.


If you did not receive all products in your order, please refer to the “What do I do if the product or product components I receive do not match my order confirmation?” question in this FAQ.


If you receive products or product components that do not match your order confirmation (e.g., wrong size, wrong color, too many) please reach out to us within 7 days of delivery. Our customer service team can be reached at help@builtforkeeps.com. Please include a description of the mismatch and in the case of incorrect color or size, a photo of the box SKU sticker (i.e., it will have a barcode and say something like KPS-KB2-N-L) and/or a photo of the product to confirm the mismatch. Please ensure the photos clearly display the SKU and/or color so we can clearly confirm the mismatch.


We reserve the right to, and will of course, replace any incorrectly fulfilled component(s) of your product at our sole expense. Upon receipt of requested photo documentation, we will immediately ship a replacement to you, at our expense, and request the return shipment, at our expense, of the original component(s).


Our product will be considered acceptable to you 8 days after delivery of all non-damaged, non-defective components that correctly match your order confirmation.

- We accept order cancellations and provide a full refund if none of the products in your order have shipped.
- We accept partial order cancellations only for those products that have not shipped yet.
- Once an order or product has shipped, it can only be returned, it cannot be canceled.
- Please reach out to us as soon as possible to process a cancellation before it becomes a return. Our customer service team can be reached at help@builtforkeeps.com.


For returns, please refer to the “What is your return policy?” question in this FAQ.

We want you to love your Keeps products! We do our best to deliver high quality products correctly as ordered, but rare exceptions occur and we are committed to quickly resolving any issues to make things right.


If you receive a damaged or defective product, please refer to the “What do I do if my product arrives damaged or defective?” question in this FAQ.


If you did not receive all products in your order confirmation, please refer to the “What do I do if some products are missing from the shipment?” question in this FAQ.


If you did not receive the correct products in your order confirmation, please refer to the “What do I do if the product or product components I receive do not match my order confirmation?” question in this FAQ.


If you are unsatisfied with your Keeps Home product and it is non-damaged and non-defective:
- Please reach out to us within 30 days of delivery. Our customer service team can be reached at help@builtforkeeps.com.
- Returns must be received by us within 45 days of your order being delivered to you
- The product must be in original condition and returned in the original Keeps packaging
- After inspection, if the product is returned in original condition, you will receive a full refund less a restocking fee of 15% of the original purchase price and less the return shipping cost from our preferred carrier FedEx
- Original purchase shipping and delivery charges are non-refundable
- Refunds will be credited to the original form of payment
Please include all original packing materials and inserts
- Returns will only be accepted from the original purchaser

We don’t offer exchanges at this time. If you’d like to exchange your item, we recommend canceling or returning your order and placing a new one.
For cancellations, please refer to the “How do I cancel an order?” question in this FAQ.
For returns, please refer to the “What is your return policy?” question in this FAQ.

"Screw-free assembly in oil-finish solid oak with solid birch plywood and nylon straps."

— Interior Design

"Keeps designs are made with flexibility and longevity in mind and a mission to avoid the landfill at all costs."

Remodelista

"Seattle-based furniture brand Keeps has taken a stand to produce sustainably sourced, affordable and long-lasting furniture to counter the "fast-furniture" culture."

— Inhabitat

"Created with renters in mind, this bed from Keeps is built to last move after move."

— gb&d