Thank you for purchasing your Keeps Home product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased. However, if you are dissatisfied or if you discover a defect in your Product, please contact us at support@keepshome.com.
PLEASE NOTE THAT OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF CERTAIN GENUINE KEEPS HOME PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM KEEPSHOME.COM. PLEASE NOTE THAT THE LIMITED WARRANTIES APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.
If you are not completely satisfied with your Keeps Home Product within the first 30 days of receiving delivery, reach out to our support team to initiate the return process. We will work with you to schedule a local pickup via a third party to collect the Product before issuing your refund.
Please inspect your bed frame carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the bed frame after such initial three-day time period will invalidate the warranty. Otherwise, if you’re not completely satisfied with your bed frame within 30 days of delivery, and the Product is undamaged and in like-new condition please reach out to our support team to arrange the return of the bed frame to us. We will issue your refund once the returned Product has been received by us. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the Warranty Policy.
The Warranty Policy is limited to one return per household per year, and it must be exercised directly with Keeps Home no later than the 30th day following delivery of the Product for which you want a refund.
10-Year Limited Warranty
We stand behind our platform bed frame (referred to below as the “bed frame,” “frame,” or “Product”) and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Applicability. Your new Keeps Home bed frame Product is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from keepshome.com, and (c) have subjected the frame exclusively to household (not commercial) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
Location. Because we cannot handle international shipping and logistics expenses, your bed frame must be in the United States at the time you wish to take advantage of the Limited Warranty.
Limitations. This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Keeps Home will, for 10 years following the date of the original purchase, at Keeps Home’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Keeps Home to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident, negligent or commercial use. Color and variations are natural in wood and also are not covered by the Warranty.
Defects Covered. Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Repair or Replacement. Keeps Home will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
Exclusions. This Limited Warranty does not cover changes to your bed frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the bed frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a bed frame, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your bed frame, please contact us at support@keepshome.com
Imperfections. In addition, some degree of individualization of your Keeps Home bed frame should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and color, finish, and other kinds of aesthetic variations are natural in wood. These are not “defects” for which you can seek a remedy under this Limited Warranty.
More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized allergies and sensitivities; (f) color and finish variations; and (g) naturally occurring wood aromas.
Abuse, Misuse, or Neglect. In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) physically abusing the Product; (c) burns; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use of the Product.
Effective as of September 07, 2020
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